The Transcend Difference

Exceeding the expected.

From day one, our goals were to exceed the expected in customer satisfaction: while providing our customers the most comprehensive suite of integrated clinical documentation solutions available in the industry.

The industry approved.

Today, Transcend, a public company serving more than 250 hospitals and health systems, with a workforce of 1,950+ domestic medlcal language specialists (MLSs), is recognized as a solid, stable leader in the industry. Most importantly, our customers recognize us as a leader, consistently ranking Transcend among the very top companies resulting from our combination of high quality, excellent turnaround times and exceptional customer service.

Our customers have helped to build our reputation:

• 100% referable customer base.
• Transcend has maintained the highest average score among all MTSOs that have participated in KLAS since its inception.
• Transcend has achieved an unheard of customer retention rate of more than 96%, in an industry that averages double-digit customer turnover.