Customer-Centered Model

Many companies say they are customer centered, but some years ago, Transcend embarked on a complete restructuring of its operations in order to achieve this concept, not just talk about it. Since then, we have proven that a complete focus on our clients drives the corporate culture of Transcend. Our unique approach has provided the perfect model to best employ Transcend’s outstanding personnel to ensure “Best in KLAS” results with our customer partners.

Working for you.

Unlike the business-as-usual, assembly-line model that most medical transcription companies continue to use, Transcend created a fresh approach to client interaction. The focus of our better customer experience is anchored by a Regional Operations Manager or ROM. The ROM manages a limited number of customers and leads a dedicated team assigned specifically to your account. Your team consists of team leaders, medical language specialists, quality assurance experts, and trainers. This team is 100% accountable for your satisfaction. Every member of the team knows you, your hospital, and physicians intimately, so assembling the right resources to address a new challenge or work through changes is never difficult. Our ROM model is the key to delivering the superior client experience you deserve. It’s better here.