Outsourcing Transcription using Customer Dictation Systems

Transcend provides a solution that accomplishes this goal while still providing industry-leading, outsourced transcription services. Transcend has extensive experience in interfacing with a wide range of in-house systems such as Lanier, DVI, Fusion, Crescendo, Dictaphone, and others. Transcend has the secure technology to retrieve and transfer dictation from these systems into Transcend's BeyondTXT™ platform for transcription and distribution. Transcend's implementation project team are experienced in building the interfaces to emulate the commands of in-house dictation capture systems, including key maps, prompts, time-out settings, and even telephone extensions. This solution provides customers significant benefits:

• No required physician change of behavior
• HIM gains transcription resources without change to current processes
• Minimal-required HIM resources
• Reduced implementation timetables

Solution Worklow

Reporting

Transcend customers enjoy detailed reporting directly through the BeyondTXT™ WebConsole. Clients have the option to monitor all work in progress by job status. Each job has detailed tracking/logging information from the beginning of the job's lifecycle and through each step of the transcription process, including user and system access to the job/report. This detailed tracking is essential to ensure each job is completed within the contractual turnaround time (TAT). It also provides the requisite audit trail to comply with privacy regulations.

Transcend also develops customized reporting for clients through the WebConsole report generation module. Transcend clients receive a customized monthly status report from their account manager. The report summarizes the overall account status including TAT, quality performance, and any open items.

Report Distribution

Transcend provides clients the flexibility to control the distribution of completed transcription through their current in-house platform, or they can have Transcend assume this responsibility.

HL7 and Other Connectivity

Distribution alternatives include pure socket-based HL7 feeds to HIS systems, data repositories, COLD feeds, flat-file transfer, direct printing on your network printers, direct faxing, or even accessing directly within the WebConsole.  All these methods of distribution can be fine-tuned to your schedule and combined together into a combination of any of the above methods.